Data Protection Notice of Bosch Rexroth Kft.
Bosch Rexroth appreciates your interest in its products and your visit to this website.
General Information about our Online Offer
Bosch Rexroth Kft. – Hungarian subsidiary company of Bosch Rexroth AG – (hereinafter "Bosch Rexroth AG" or "We" or "Us") welcomes you to our internet pages and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.
1. The Bosch Rexroth Kft. respects your privacy
The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
2. Controller
Bosch Rexroth Kft is the controller responsible for the processing of your data, exceptions are outlined in this data protection notice.
Our contact details are as follows:
Bosch Rexroth Kft,
1103 Budapest, Gyömrői út 104,
Your contact to Bosch Rexroth Kft.
mailto:info@boschrexroth.hu
3. Collection, processing and usage of personal data
3.1 Processed categories of data
At least the following categories of data are processed:
• Communication data (e.g. name, telephone, e-mail, address, IP address, Marketing-ID)
For further details, please refer to the respective offers listed below.
3.2 Principles
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses and contractual master data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
3.3 Processing purposes and legal basis
We as well as the service providers commissioned by us, process your personal data for the following processing purposes:
3.3.1 Provision of these Online Offers
(Legal basis: Legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law and / or fulfillment of contractual obligations).
3.3.2 Resolving service disruptions as well as for security reasons
(Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).
3.3.3 Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent
(Legal basis: Consent / legitimate interest on our part in direct marketing if in accordance with data protection and competition law).
3.3.4 Safeguarding and defending our rights
(Legal basis: Legitimate interest on our part for safeguarding and defending our rights).
For further details, please refer to the respective offers listed below.
3.4 Registration
The use of some services may require prior registration.
Within the scope of the registration, we collect necessary personal data for the use of the services (e.g. first name, last name, email address) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.
The data provided by you will only be stored for the respective registration process and used exclusively for the performance of the services provided. For further details, please refer to the respective offers listed below.
3.5 Log files
Each time you use the internet, your browser is transmitting certain information, which we store in so-called log files.
We save log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module “Self-promotion and promotion by others as well as market research and reach analysis done within the scope statutorily permitted or based on consent”.
In log files, in particular the following information is saved:
• IP address (Internet Protocol address) of the end-device from which the Online Offer is accessed,
• Internet address of the website from which the Online Offer was accessed (so called origin or referrer URL),
• The name of the service provider by whom the Online Offer is accessed,
• File names or information that were accessed,
• Access time, date and access duration,
• Transmitted data volume,
• http status code (for example, request was successful or request failed)
3.6 Children
This Online Offer is not meant for children under 16 years of age.
3.7 Data transfer to other controllers
Principally, your personal data is forwarded to other controllers only if required for the fulfillment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Section - “Purposes of Processing and Legal Bases”. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
3.7.1 Service providers (general)
We involve external service providers with tasks such as sales and marketing services, contract management, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.
3.8 Transfer to recipients outside the EEA
We might transfer personal data to recipients located outside the EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection (e.g. due to a decision of adequacy by the European Commission for the respective country or due to the agreement based on so-called EU model clauses with the recipient) or that you have consented to the transfer.
You are entitled to receive an overview of third country recipients and a copy of the specifically agreed-to provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the “Contact” section.
3.9 Duration of storage, retention periods
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a justified interest in storing the data (e.g. we might still have a justified interest in postal marketing even after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
3.10 Data processing under other legal regulations
We collect data based on other legal regulations. These include, for example, regulations for export controls, EC regulations (terrorist list screening), military, known consignors (air freight security law), taxes, ILSG, general equality law, labour law and many more. We treat the data according to the specifications of the respective legal regulation and analogously their storage obligations. Personal data will be deleted immediately after the end of the storage obligations.
4. Usage of
In the context of our online service, cookies and tracking mechanisms may be used.
Cookies are small text files that may be stored on your device when visiting our online service.
We operate some of our websites, only with technically required cookies. On these websites no cookie manager dialogue is in use.
Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis. On these websites a cookie manager dialogue is in use.
4.1 Categories
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
4.1.1 Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
4.1.2 Cookies and tracking mechanisms that are technically not required
We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.
We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:
4.2 Marketing cookies and tracking mechanisms
- General
By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:
- Statistics:
By using statistical tools, we measure e.g. the number of your page views.
- Conversion tracking:
Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
- Social plugins
Some of the pages of our online service involve content and services of other providers (e.g. Facebook, Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on “social plugins”.
- Retargeting
These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.
- Cross-Device-Tracking
In this case, based on a pseudonymous user ID, a pseudonymous profile of the user is created with information from the use of different devices.
- Visitor Stitching
Assignment of different contact points, such as websites, apps and device IDs to a cross-device user profile. Based on your device ID, contact ID, content ID or information within web forms, we can draw conclusions about your person.
- Personalize
In order to offer you a personalized customer journey and a newsletter according to your click and purchase behavior, we use tracking mechanisms on our websites.
Please note that using the tools might include transfer of your data to recipients outside of the EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.
4.2.1 Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Analyses user behaviour (page views, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
4.2.1.1 Name: Google Doubleclick
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Placement and optimization of user relevant advertisements, remarketing, conversion tracking
For further information visit: https://www.google.com/intl/de/policies/
4.2.1.2 Name: Google Ads
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Placement and optimization of user relevant advertisements, remarketing, conversion tracking
For further information visit: https://adssettings.google.com/authenticated
4.2.1.3 Name: Optimizely
Provider: Optimizely Inc.; 631 Howard Street, Suite 100; San Francisco, CA 94105
Function: The cookie tracks your user behavior across website and optimizes your personalized user experiences
Storage period: 1 year or until revocation of consent
Further information is available at:
https://help.optimizely.com/Set_Up_Optimizely/Cookies_and_localStorage_in_the_Optimizely_snippet
https://help.optimizely.com/Privacy_and_Data_Protection_Controls
4.2.2 Name: Tealium and Tealium Audience Stream
Provider: Tealium Inc., 9605 Scranton Rd. Ste. 600, San Diego, CA 92121, USA, +1 (858) 779-1344
Function: Administration of website tags via a user interface, integration of program codes on our websites. Tool to support campaign planning and analysis based on motion profiles and buying behavior on own websites
Storage period: 1 year or until revocation of consent
4.2.3 Name: New Relic
Provider: New Relic Inc. 111 SW 5th Ave 2700, Portland, OR 97204
Function: Measurement of website availability and downtime
4.2.4 Name: HubSpot Analytics
Provider: HubSpot Ireland Limited, One Dockland Central D1, Dublin, Ireland
Function: Tool to support automated marketing purposes. To generate and qualify contacts, we use contact and content IDs within our web forms, that allow us to identify you and perform visitor-stitching, conversion tracking and retargeting.
For further information visit: https://legal.hubspot.com/dpa; https://www.hubspot.com/data-privacy/privacy-shield; https://legal.hubspot.com/privacy-policy
4.2.5 Name: Simplecast
Provider: Audios Ventures Inc, 24 4th Street, Suite 1007, Troy, NY 12180
Function: Podcast hosting and analytics service
For further information visit: https://simplecast.com/dpa/
4.3 Management of cookies and tracking mechanisms
You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case.
4.3.1 Deactivation of all cookies
If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.
4.3.2 Management of your settings with regard to cookies and tracking mechanisms not required technically
When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any convenience cookies, marketing cookies or tracking mechanisms, respectively.
In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.
5. Social Plugins
In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.
When using plugins, your internet browser creates a direct connection to the respective social networks’ server. This way, the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the USA).
The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.
Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.
In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.
5.1 Facebook plugins
Facebook is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). Find an overview over Facebook's plugins and their appearance here: https://developers.facebook.com/docs/plugins , find information on data protection at Facebook here: http://www.facebook.com/policy.php .
5.2 LinkedIn plugins
LinkedIn is operated by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). Find an overview over LinkedIn's plugins and their appearance here: https://developer.linkedin.com/plugins ; find information on data protection at LinkedIn https://www.linkedin.com/legal/privacy-policy
5.3 Instagram plugins
Instagram is operated by Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Instagram"). Find an overview over Instagram's plugins and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges , find information on data protection at Instagram here: https://help.instagram.com/155833707900388/.
5.4 E-Mail to a friend
Your e-mails distributed will only be saved until the sending process is completed and then deleted.
5.5 Share Button
Only when you actively click on the share button data will be sent to the operators of the social media channels. No data is sent to the operators of the social media channels beforehand - not even in an anonymous form.
6. YouTube
Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”). YouTube is a platform which allows the playback of audio and video files.
When you access a respective site of our Online Offers that contains an embedded YouTube player, this creates a connection to YouTube so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube as a data controller. We are not responsible for the processing of such data by YouTube.
Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube, on your rights and the privacy options available to be chosen by you, can be found in YouTube's data protection notice.
7. Communication tools on social media platforms
We use on our social media platform (e.g. twitter) communication tools to process your messages sent via this social media platform and to offer you support.
When sending a message via our social media platform the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files).
In addition we can analyze these data in an aggregated and anonymized form in order to understand better how our social media platform is used.
We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The legal basis for the processing of your data is our legitimate interest (Art. 6 para. 1 lit. f GDPR) or, if applicable, an existing contractual relationship (Art. 6 para. 1 lit. b GDPR). The processed personal data is deleted 180 days at the latest after receipt of your message.
8. External links
Our Online Offers may contain links of third party, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.
9. Security
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
10. User rights
To enforce your rights, please use the details provided in the “Contact” section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion of deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
Restriction of processing
You have the right to demand for – as far as statutory requirements are fulfilled – restriction of the processing of your data.
Objection to direct marketing:
Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.
Objection to data processing based on the legal basis of “justified interest“
In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on a justified interest. We will then terminate the processing of your data, unless we demonstrate compelling legitimate reasons according to legal requirements, which predominate your rights.
Withdrawal of consent
In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The legality of data processing prior to your revocation remains unchanged.
Subscriptions can be withdrawn via the link mentioned in the subscription, if applicable in the settings of the respective Online Offer. Alternatively, please contact us using the information in the section “Contact”.
Data portability
As far as statutory requirements are fulfilled you have the right to demand for to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible – that we transfer those data to a third party.
Right of complaint with supervisory authority
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority, which is responsible for your place of residence or your state of residency, or to the supervisory authority responsible for us. This is:
Hungarian National Authority for Data Protection and Freedom of Information
H- 1055 Budapest, Falk Miksa utca 9-11
Telefon: +36 (30) 683-5969, +36 (30) 549-6838, +36 -1-391-1400
Fax: +36-1-391-1410 E-mail: privacy@naih.hu
11. Changes to the Data Protection Notice
We reserve the right to change our security and data protection measures if this is required due to technical development. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to change.
12. Contact
If you wish to contact us, please find us at the address stated in the "Controller" section.
To assert your rights and to notify data protection incidents please use the following link:
To assert your rights please use the following link: https://request.privacy-bosch.com/
To notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-datenschutz
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Data Protection Officer
Information Security and Privacy (C/ISP)
Robert Bosch GmbH
Postfach 30 02 20
70442 Stuttgart
GERMANY
or
DPO@bosch.com
Effective date: 2021-11-05
APP: Digital Service Assistant
Collection, processing and usage of personal data
Processing of your location data
Our offers also include so-called location based services through which we provide you with special offers that are tailored to your respective location. To offer this app function, we collect the last three GPS locations delivered by the mobile device and your IP address when you consent. We do not create a movement profile. You can deactivate this function in the respective app's settings or in the settings of the operating system of your mobile device or pause it temporarily without affecting the basic functionality of the app.
Processing of your photo data
Basically the activation of the photo function is possible for the transmission of photos to our 1st Level-Support by you. To activate the photo function, you must give your consent to the app in the device setting of every device you are using.
Please ensure that you do not submit any personal information concerning photo data to our 1st level support using our app.
Furthermore, please see our “Terms of Registration and Use for the services of Bosch Rexroth AG”.
Processed categories of data
The following categories of data are processed:
• Communication data (e.g. name, telephone, e-mail, address, IP address)
• Location data (e.g. GPS information, IP address)
• User master data
Processing purposes and legal basis
We as well as the service providers commissioned by us, process your personal data for the following processing purposes:
• Provision of this Online Offer
(Legal basis: Legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law and / or fulfillment of contractual obligations).
• Customer support
(Legal basis: Fulfillment of contractual obligations)
• Registration
(Legal Basis: Fullfillment of contractual obligations)
• Photo use
(Legal Basis: Consent for the use of photo function
from your device)
• Provision of location based of services for the surroundings search of one or several surrounded traders of our dealer network plant
(Legal Basis: Consent for the use of location data from your device)
• Resolving service disruptions as well as for security reasons
(Legal basis: Fulfillment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers).
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Blog
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Internal communication data (e.g. name, e-mail, IP-address)
• For public communication: nickname, Avatar
• Blog history
• User master data
Processing purposes and legal bases
We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:
• Provision of this Online Offer (for content requiring registration)
(legal basis: fulfillment of contractual obligations)
• Operation of an online community for registered members for purposes of communication among each other and for marketing
(legal basis: fulfillment of contractual obligations)
• To identify faults and for safety reasons
(legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers)
• Safeguarding and defending our rights
(legal basis: justified interest on our part for safeguarding and defending our rights)
Deletion
You can delete your user in option “My Settings – Personal – Close Community Account”. This separates your inputs from your primary user and adds these to an anonymized user. Should you have added a personal photo this will be replaced by system by a default Avatar.
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
CHAT
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Communication data (IP-address; mandatory fields* e. g.: e-mail-address, name, company, address, phone number)
Processing purposes and legal bases
• Answering your user requests within the scope of a chat
(legal basis: fulfillment of contractual obligations or pre-contractual measures for your desired contact)
• Obtaining feedback in terms of your request
(legal basis: respectively legitimate interest in the improvement of our online offer/products and services)
• Implementation of a bot
(legal basis: legitimate interest in creating an anonymous FAQ)
• Storage of your mandatory communication data
(legal basis: legitimate interest on increasing our business relations)
• Temporarily processing of IP-Address for automated country routing
(legal basis: legitimate interest on the correct answering of your request by forwarding it to an opportune internal contact, if so cross-divisional)
Data transfer and storage
No personal data will be transferred to unauthorized third parties. Your data will be processed within the Bosch Rexroth organization. We don’t store your data longer than necessary or according to legal retention periods.
After finishing the chat, your personal data, the chat communication, resulting support or service request will be assigned in our customer data base, when received.
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Contact Locator
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Location data (e.g. current position, postal code)
• Contact data (e.g. e-mail-address, name, telephone, address)
Processing purposes and legal bases
• Proximity-search for a service partner
(legal basis: pre-contractual measure or fulfillment of contractual obligations)
Data transfer and storage
Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). By using this service you can –based on your browser- transfer your real location or choose manually any location in offered selection menue. Your data will be transferred only to Google, if your browser basically permits this, you confirm a note of your browser where necessary or you use button „show address list“ in selection menue. If you don´t want that Google Maps receives your data and if so stores or continues to use, you shouldn´t use this service. You can find an overview of API-requirements here: https://developers.google.com/maps/documentation/geolocation/intro?hl=en
Here you can find more information about privacy at Google: https://policies.google.com/privacy?gl=EN&hl=en#infocollect
Information for sharing of location data:
Mozilla Firefox: https://support.mozilla.org/de/kb/does-firefox-share-my-location-websites?redirectlocale=en-US&redirectslug=does-firefox-share-my-location-web-sites
For forwarding your enquiry your e-mail system is used. Incoming mails will be forwarded to the right contact within the Bosch Rexroth organization. We don´t store your data longer than necessary respectively referred to legal retention periods.
Your contact data within recall-function will be forwarded to a contact within the Bosch Rexroth organization. We don´t store your data longer than necessary respectively referred to legal retention periods. We do not create a movement profile.
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Customer Relation Management
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Communication data (e.g. name, e-mail, telephone, address, contact person ID)
Processing purposes and legal bases
• Global handling of pre-sales phases for initiation and increase of business relationships
(legal basis: legitimate interest on increasing new business relationships, contacting)
• Global customer administration, address management (event management)
(legal basis: fulfillment of contractual obligations, consent, legitimate interest on internal data exchange between legal entities of Bosch Rexroth)
• Global order handling and -tracking
(legal basis: fulfillment of contractual obligations)
• Global After Sales Service
(legal basis: fulfillment of contractual obligations)
• Global handling of marketing activities (newsletter)
(legal basis: consent)
• Global customer support (ticketing)
(legal basis: fulfillment of contractual obligations or pre-contractual measures)
Data transfer and storage
No personal data will be transferred to unauthorized third parties.
Your recorded data are processed within the Bosch Rexroth organization. We don´t store your data longer than necessary respectively referred to legal retention periods.
Additional information on the joint controllership towards data subjects according to Art. 26 para. 2 sentence 2 GDPR
Bosch Rexroth Kft, H-1103 Budapest, Gyömrői út 104
and
the parties which are the legal entities of Bosch Rexroth Group (list of the joint controller can be provided on request)
What is the reason for the joint controllership?
Within the global customer relationship management, the above-named parties shall cooperate closely. This also applies to the processing of your personal data. The parties have jointly determined the order in which this data will be processed at each stage of the process. They are therefore considered joint controllers for the protection of your personal data within the process stages described below (Art. 26 GDPR).
As a data subject within the meaning of the GDPR, you are entitled to the following information from the parties.
For which process stages is there joint controllership?
All controller process data of data subjects or prospects collected on fairs/trade shows or other sources as social media channels, web forms and online events. All controllers share the data to generate leads/opportunities and to enable collaborating business strategies and KPIs.
What did the parties agree upon?
As part of their joint controllership under data protection law, the above-mentioned parties have agreed which of them will fulfil the respective obligations under the GDPR. This applies in particular to the exercise of the rights of the data subjects (Art. 15 - 21 GDPR) and the fulfilment of the information duties pursuant to Art. 13 and 14 GDPR.
This agreement is necessary because the global customer relationship management processes personal data in different process sections and systems operated by either Bosch Rexroth AG or one of the parties named within the Annex 1 of the Joint Controller Agreement Global Customer Relationship Management.
Processing activity: Global Customer Relationship Management
Fulfilment of duties related to ensuring data subjects' rights and obligations related to the data processing activity by: By the party you initially contacted with your request.
What does this mean for you as a data subject?
Even if there is a joint controllership, the parties fulfil the data protection obligations according to their respective responsibilities for the individual processing activities as follows:
• Within the joint controllership: All parties according named within the Annex 1 of the Joint Controller Agreement for the Global Customer Relationship Management are responsible for the legal compliance of the data processing.
• All parties shall make the information required under Articles 13 and 14 GDPR available to the data subjects in a precise, transparent, comprehensible, and easily accessible form in clear and simple language and free of charge. Each party shall provide the other party with all necessary information from its sphere of activity.
• The parties shall inform each other immediately of any legal positions asserted by you as a data subject. They shall provide each other with all information necessary to respond to requests for information.
• As a data subject, you will always receive the information from the party that you initially contacted. Irrespective of this internal regulation, you can assert your rights against any party directly.
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
First Level Support
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Communication data (e.g. name, e-mail, telephone, address)
Processing purposes and legal bases
• Customer support
(legal basis: fulfillment of contractual obligations)
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Learn Management System
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Communication data (e.g. name, e-mail, IP-address)
• User master data (registration)
• Contract master data
• Contract payoff and payment data (handling via eShop)
• History of training
Processing purposes and legal bases
We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:
• Provision of this Online Offer (for content requiring registration)
(legal basis: fulfillment of contractual obligations)
• Recording of history of training longer than period of fulfillment of contractual obligation (customer´s wish)
(legal basis: consent)
• To identify faults and for safety reasons
(legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers)
• Safeguarding and defending our rights
(legal basis: justified interest on our part for safeguarding and defending our rights)
• Contract payoff and payment data
(legal basis: fulfillment of contractual obligations)
Payment service provider
We involve external payment service providers. Depending on the type of payment method you chose in your order process, we will transfer your payment data used for the processing of payments (e.g. bank data or data of credit card) to the financial institution charged with the payment or to payment service providers commissioned by us. Sometimes, payment service providers also collect and process such data as controllers. In that case (payment service providers are data controllers) the data protection notice or privacy policy of the respective payment service provider applies.
Usage of cookies
We also set up cookies based on legitimate interest according to Art. 6 para. 1 lit. f GDPR.
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Media Directory
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Contact data (registration - e.g. first name, surname, country, e-mail, user name)
• Address data (order print media - e. g. first name, surname, address)
• User master data (registration)
Processing purposes and legal bases
We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:
• Provision of Online Offer
(legal basis: fulfillment of contractual obligations)
• Registration
(legal basis: fulfillment of contractual obligations)
• Dispatch of print media referred to assignment (address data)
(legal basis: fulfillment of contractual obligations)
• To identify of faults and for safety reasons
(legal basis: fulfillment of our legal obligations in the area of data security and justified interest in the elimination of malfunctions and the security of our offers)
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
MyRexroth
After Sales
You have the opportunity to register in our Ticketing and Claim Management Systems via MyRexroth.
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Communication data (e.g. name, e-mail, telephone, IP-address)
• User master data
Processing purposes and legal bases
• After Sales Service
(legal basis: fulfillment of contractual obligations)
Subscription – Function
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• User master data (E-Mail)
Processing purposes and legal bases
We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:
• Change notification of documents in MyRexroth
(legal basis: fulfillment of contractual obligations).
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Newsletter
Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in-option, which means that we will only send you a newsletter via email, mobile messenger, SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link, which is sent in the respective newsletter mail, or in the administrative settings of the Online Offer. Alternatively, please contact us via the contact details provided in the Contact section.
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Contact data (mandatory fields* e.g.: name, company, e-mail address, department, function, address, country) and other non-mandatory fields
• Tracking-/profiling data ( e. g. e-mails: has been sent a marketing mail + if mail server + received the mail + timestamp, has opened a mail + timestamp, has clicked a mail + timestamp; websites: the page view + timestamp, the form submission + fields submitted + timestamp)
Processing purposes and legal bases
We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:
• Product-marketing and optimization of our services
(legal basis: consent)
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Surveys
Collection, processing and usage of personal data
Surveys and the evaluation of the results take place primarily anonymously. At the beginning of the survey we indicate the way of data collection and processing.
We collect, process and use your personal data only when there is a statutory legal basis to do so, in accordance with data protection law and competition law regulations or if you have given your consent at the beginning of the survey or within the questionnaire.
Processed data categories
If the survey doesn´t take place anonymously, following data categories will be processed:
• Communication data (e.g. answer-ID, name, e-mail, telephone, address, language, industry)
• Metadata (e.g. survey started, survey finished, response rate)
• Geo data (e.g. IP-address, if you take part via a GPS-compatible end device)
• Contract master data (e.g. contractual relationship, product- and contract interest)
• Customer history
• Technical information (e.g. kind of browser, version of browser, operation system, end device, screen resolution, Flash version, Java support, user agent)
Processing purposes and legal basis
• We process your data to improve our business relationship, increase the response rate and to improve future surveys.
(legal basis: consent)
• Provision of information
(legal basis: legitimate interest on correct handling and purposeful answer of your concern by forwarding it to an opportune contact Bosch Rexroth internally across legal entities)
• Global internal data exchange between legal entities of Bosch Rexroth
(legal basis: legitimate interest of Bosch Rexroth by forwarding your data to an opportune contact Bosch Rexroth internally across legal entities)
• Evaluation of Key Performance Indicators
(legal basis: legitimate interest on evaluation of our business processes (operational process management))
Data transfer and storage
No personal data will be transferred to unauthorized third parties.
Your recorded data will be processed within Bosch Rexroth organization. We store your data only as long as it is necessary for performing our survey and corresponding services, if applicable your data will be connected with your customer account. We don´t store your data longer than necessary respectively referred to legal retention periods.
Also, the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Rexroth-Store
Collection, processing and use of personal data
Processed data categories
Following data categories are processed:
• Communication data (e.g. country, name, company, VAT ID, telephone, E-Mail, address, IP-addresse), user master data
• Data backend storage (e.g. product information, prices, simulations on base of the user)
• Contract master data (business relation, product- resp. contract interest, customer historie)
• Transactional data
• Information data (of third parties e.g. of public registers)
Processing purposes and legal bases
• Global customer administration, address management
(legal base: fulfillment of contractual obligations or pre-contractual measures, legitimate interest on internal data exchange between legal entities of Bosch Rexroth and increasing business relationships)
• Global order handling
(legal base: fulfillment of contractual obligations)
• Key performance indicators
(legal base: legitimate interest on evaluation of our business processes (operational process management))
• Transfer of data towards CE Partner
(legal base: legitimate interest on the efficient handling of standard product requests)
• Transfer of data to Payment Provider
(legal base: contract)
Credit assessments
We have a legitimate interest in performing the credit assessments set forth in this section for the purpose to protect ourselves from bad debts or investments. We might commission companies performing mathematical and statistical analysis to assess the risk of payment default and deliver, within the scope of what is allowed under law, information on the probability of payment defaults. For the assessment, address data may be used, but not exclusively.
In case the result of a credit assessment does not satisfy our requirements, we reserve the right to ask for an assured payment method (e.g. credit card) or to refuse to enter into a contract.
A credit assessment performed by a responsible person with direct access by interface to below listed service providers. In addition, you are entitled to find out about the essential reasons supporting the decision of the respective service provider.
We have commissioned the following service providers with credit assessments:
D-A-CH: Verband der Vereine Creditreform e. V., Hammfelddamm 13, 41460 Neuss
Abroad: Bisnode Deutschland GmbH, Robert-Bosch-Str. 11, 64293 Darmstadt
T&C: will be linked as soon as available
Payment service provider
Depending on the type of payment method you choose in your order process, the payment service providers commissioned by us will transfer the payment data which is needed to process payments (e.g. bank data or data of credit card) to the financial institution charged. Sometimes, payment service providers also collect and process such data as controllers. In that case the data protection notice of the respective payment service provider is valid.
Privacy notice of Adyen: https://docs.adyen.com/legal/terms-conditions#9confidentialityprivacyandcompliance
Platform provider/Processor:
Provider: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA
Function: Software as a Service and Data Host of the platform
For further information visit:
Statement Privacy Shield: https://c1.sfdcstatic.com/content/dam/web/en_us/www/documents/legal/Agreements/EU-Data-Transfer-Mechanisms-FAQ.pdf
Privacy Statement: https://www.salesforce.com/ap/company/privacy/
Also the above mentioned general data protection notices are valid.
Effective date: 2021-11-05
Event organization
Collection, processing and usage of personal data
Processed data categories
Following data categories are processed:
• Contact data (e.g.: email-address, name, telephone, address, country, company, Marketing-ID, answer-ID, IP address)
• Participation at events
Processing purposes and legal basis
• Contacting you regarding the organization of our events, sharing the presentations after the event and answering the questions that arise
(Legal basis: Legitimate interest on our part for organizing events)
• Provision of this Online Offer
(Legal basis: Legitimate interest on our part in direct marketing as long as this occurs in accordance with data protection and competition law and / or fulfillment of contractual obligations).
• Provision of this Online Offer (for events requiring registration)
(legal basis: fulfillment of contractual obligations)
• Safeguarding and defending our rights
(legal basis: justified interest on our part for safeguarding and defending our rights)
Effective date: 2021-11-05
Facebook Adatkezelési Tájékoztató
General Data Protection Notice about the raffles and promotional campaigns organized by Bosch Rexroth Kft.
Digital Service Assistant mobile application for Croatia