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Data Protection Notice of Bosch Rexroth AG

Bosch Rexroth appreciates your interest in its products and services and your visit to this website.
This Data Protection Notice of Bosch Rexroth (India) Pvt. Ltd. is valid from 23rd January, 2025

General Information about our Online Offer

Bosch Rexroth (India) Private Limited (hereinafter "Bosch Rexroth India" or "We" or "Us") welcomes you to our internet pages, web applications, solutions and mobile applications (together also referred to as "Online Offers"). We thank you for your interest in our company and our products.


1. Bosch Rexroth (India) Private Limited respects your privacy

The protection of your privacy throughout the course of processing personal data as well as the security of all business data is an important concern to us. We process personal data that is gathered during your visit of our Online Offers in a confidential manner and only in accordance with statutory regulations.

Data protection and information security are included in our corporate policy.


2. Data Controller/ Data Fiduciary

Bosch Rexroth (India) Private Limited is the data fiduciary responsible for the processing of your data, exceptions are outlined in this data protection notice.

Our contact details are as follows:

Bosch Rexroth (India) Private Limited

Near Village Iyava, Sanand Viramgam Highway,

Taluka Sanand, Ahmedabad 382170

Your contact to Bosch Rexroth (India) Private Limited

CustomerSupport-India@boschrexroth.co.in

Company’s headquarters

+91 2717 678000

For management of global customer relationship, Bosch Rexroth India acts as a joint controller with other Bosch Rexroth entities.

Legal entities of Bosch Rexroth Group or OEMs which provide services on a contractual basis might be joint controllers depending on the processing purpose as personal data in different processing sections and systems are operated by either Bosch Rexroth Group or the Bosch Group, for example for the following processing activity:
  • SingleKey ID
  • Registration
  • Global Customer Relationship Management
  • Anonymized analytics of communication services based on our Online Customer Support
  • BODAS-Connect
  • ctrlX AUTOMATION

Fulfilment of duties is to be carried out by the party you initially contacted with your request.


3. Collection, Processing and Usage of Personal Data

3.1 Principles

Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses and contractual master data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.

3.2 Children

This Online Offer is not meant for children under 18 years of age.

3.3. Data transfer

Data transfer to other data fiduciaries

Principally, your personal data is forwarded to other data fiduciaries only if required for the fulfillment of a contractual obligation, or if we ourselves, have a legitimate use for the data transfer, or if you have given your consent. Particulars on the legal bases can be found in the Processing Purposes and Legal Bases section for each processing activity below. Third parties may also be other companies of the Bosch group. When data is transferred to third parties based on a justified interest, this is explained in this data protection notice.

Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.

Service providers (general)

We involve external service providers with tasks such as sales and marketing services, contract management, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply to the statutory provisions. Service providers may also be other Bosch group companies.

Duration of storage, retention periods

Principally, we store your data for as long as it is necessary to render our Online Offers and connected services, provide you with access to applications, products or for as long as we have a justified interest in storing the data or for as long as we have your consent or if we have a legal right or claim. In all other cases, we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).

Data processing under other legal regulations

We collect data based on other legal regulations, for example export controls, taxes, general equality law, labor law and many more, where applicable. We treat the data according to the specifications of the respective legal regulation and analogously their storage obligations. Personal data will be deleted immediately after the end of the storage obligations.

3.4. Registration

If you wish to use or get access to benefits which required us to enter into a contract, we request for your registration. Basis your consent and your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, email address) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.

The data provided by you will only be stored for the respective registration process and used exclusively for the performance of the services provided. For further details, please refer to the respective offer listed below in the corresponding data protection information.

We strongly recommend that you change the passwords for your login regularly, create strong passwords and keep them confidential.

3.4.1 Registration and login with SingleKey ID

The use of SingleKey ID and further functions, in particular the administration of your master data and the provision of an overview of your applications takes place on joint responsibility of Robert Bosch GmbH and those persons responsible for the applications you use.

For more information exercising your rights please refer to Data Controller/Data Fiduciary section.

Whenever You register and login with SingleKey ID the contractual terms of the SingleKey ID and privacy Notice of SingleKey ID apply to the processing of Your personal data.

For the purpose of the use of SingleKey ID and functions a joint controller contract has been concluded between Robert Bosch GmbH and us.

What is the basis for joint responsibility?

In connection with the provision of SingleKey ID as an exclusive single sign-on solution of the Bosch Group.

For which process stages is there joint responsibility?
Processing step: Responsibility lies with:

  • Registration and login with SingleKey ID: Robert Bosch GmbH
    Overview and administration of master data and applications with SingleKey ID: Robert Bosch GmbH
  • What have the parties agreed?
    This agreement is required because during the provision and operation of SingleKey ID and its functions, personal data is processed in various process steps and by various systems operated either by Robert Bosch GmbH or by all parties named in the list of parties.
  • Who are the contracting parties?
    The current list of parties is published on the SingleKey ID website under https://singlekey-id.com/en/data-protection-notice/.

3.5. Log files

Each time you use the internet, your browser is transmitting certain information, which we store in so-called log files.

We save log files for a short period of time to determine service disruptions and for security reasons (e.g., to investigate attack attempts) and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.

Log files are also used for analysis purposes (without the IP address or without the complete IP address). Also see module web analysis.

In log files, in particular the following information is saved:

  • IP address (Internet Protocol address) of the terminal device used to access the Online Offer
  • IP address (Internet Protocol address) of the terminal device used to access SingleKey ID
  • Internet address of the website from which the Online Offer is accessed (so called origin or referrer URL)
  • Name of the service provider which was used to access the Online Offer
  • Name of the files or information accessed
  • Date and time as well as duration of recalling the data
  • Amount of data transferred
  • http status code (e.g., “Request successful” or “File requested not found”)


4. Communities

We offer you the opportunity of becoming a member of one of our communities (such as ctrlX AUTOMATION Community, myBODAS Community, Blogs). There, you can sign up, create a user profile and communicate with other members. Your data generated therein is only used in the scope of the consent granted by you for the respective community and subscribed product information. You can withdraw via user profile your consent for future processings at any time. Alternatively, please contact us via the contact details provided in the Contact section.

Through an input mask in the respective community you are able to choose whether you want to show particular statements of your user profile to all members of the community or only to your "community friends" or whether they should remain private.

All other data which is generated by you in the communities, e.g. by asking questions or creating pictures, are automatically publicly accessible and will be linked to your user profile.


5. Usage of cookies

In the context of our online service, cookies and tracking mechanisms may be used.

Cookies are small text files that may be stored on your device when visiting our online service.

We operate some of our websites, only with technically required cookies. On these websites no cookie manager dialogue is in use.

Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis. On these websites a cookie manager dialogue is in use.

5.1 Categories

We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.

It is generally possible to use the online service without any cookies that serve non-technical purposes.

5.2 Technically required cookies

By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.

Such cookies will be deleted when you leave the website.

5.3 Cookies and tracking mechanisms that are technically not required

We only use such cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie).

We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:

5.4 Comfort cookies

These cookies facilitate operation and thus allow you to browse our online service more comfortably; e.g. your language settings may be included in these cookies.

5.5 Marketing cookies and tracking mechanisms

General

By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:

Statistics:

By using statistical tools, we measure e.g. the number of your page views.

Conversion tracking:

Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.

Social plugins:

Some of the pages of our online service involve content and services of other providers (e.g. Facebook, X formerly Twitter) which also may use cookies and active modules. For more details regarding social plugins please refer to the section on “social plugins”.

Retargeting:

These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.

Cross-Device-Tracking:

In this case, based on a pseudonymous user ID, a pseudonymous profile of the user is created with information from the use of different devices.

Visitor Stitching:

Assignment of different contact points, such as websites, apps and device IDs to a cross-device user profile. Based on your device ID, contact ID, content ID or information within web forms, we can draw conclusions about your person.

Personalize:

In order to offer you a personalized customer journey and a newsletter according to your click and purchase behavior, we use tracking mechanisms on our websites.

Please note that using the tools might include transfer of your data to recipients outside of the country (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.

5.5.1 Name: Optimizely

Provider: Optimizely Inc.; 631 Howard Street, Suite 100; San Francisco, CA 94105

Function: The cookie tracks your user behavior across website and optimizes your personalized user experiences

Storage period: 1 year or until revocation of consent

For more further information visit: https://help.optimizely.com/Set_Up_Optimizely/Cookies_and_localStorage_in_the_Optimizely_snippet; https://help.optimizely.com/Privacy_and_Data_Protection_Controls

5.5.2 Name: Google Analytics

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Analyses user behaviour (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads

5.5.2.1 Name: Google Doubleclick

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Placement of advertisements, remarketing, conversion tracking

Further information is available at: https://www.google.com/intl/de/policies/

5.5.2.2 Name: Google Ads

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Function: Placement of advertisements, remarketing, conversion tracking

Further information is available at: https://adssettings.google.com/authenticated

5.5.3 Name: Tealium and Tealium Audience Stream

Provider: Tealium Inc., 9605 Scranton Rd. Ste. 600, San Diego, CA 92121, +1 (858) 779-1344

Function: Administration of website tags via a user interface, integration of program codes on our websites. Tool to support campaign planning and analysis based on motion profiles and buying behavior on own websites

Storage period: 1 year or until revocation of consent

5.5.4 Name: LinkedIn Pixel Insight Tag

Provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland

Function: LinkedIn processes your personal data to create campaign reportings, to track conversions and click-events as well as for target-oriented advertising outside of our websites (retargeting) based on URL, referrer URL, IP-Address shortened or hashed (in case of cross device retargeting), devices and browser features (user agent) and time stamp. We don’t receive any of your personal data from LinkedIn. We only receive anonymized campaign reportings of website-target-groups and advertisement performance.

LinkedIn storage period: Pseudonymization after 7 days. Final deletion after 180 days

Further information is available at: https://www.linkedin.com/legal/privacy-policy

5.5.5 Name: HubSpot Analytics

Provider: HubSpot Ireland Limited, One Dockland Central D1, Dublin, Ireland

Function: Tool to support automated marketing purposes. To generate and qualify contacts, we use contact and content IDs within our web forms, that allow us to identify you and perform visitor-stitching, conversion tracking and retargeting.

Further information is available at: https://legal.hubspot.com/dpa; https://www.hubspot.com/data-privacy/privacy-shield; https://legal.hubspot.com/privacy-policy

5.5.6 Analyses Communication- and Service channels (does not fall under TDDDG $25)

Provider: Bosch Rexroth AG, Lise-Meitner-Str. 4, 89081 Ulm

Function: Internal analyses of usage various Communication- and Service channels Bosch Rexroth Organization worldwide. Data reconciliation with internal systems.

5.5.7. Name: Mouseflow

Provider: Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark

Function: Collects data about navigation and interaction of the user on website in order to improve this website and the user experience. This data includes behaviour of the users mouse as a click/touch, a move, a scroll and browser data of the browser modell.

Storage Period: Deletion user data after 1 year after date of collection

5.6 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.

Note: The settings you have made refer only to the browser used in each case.

5.6.1 Deactivation of all cookies

If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.

5.6.2 Management of your settings with regard to cookies and tracking mechanisms not required technically

When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any comfort cookies, marketing cookies or tracking mechanisms, respectively.

In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.


6. Social Plugins

In our Online Offers we use so-called social plugins from various social networks. They are individually described in this section.

When using plugins, your internet browser creates a direct connection to the respective social networks’ server. Hereby the respective provider receives the information that your internet browser accessed from the respective site of our Online Offers - even if you do not have a user account with this provider or are currently not logged into your account. Log files (including the IP address) are, in this case, directly transmitted from your internet browser to a server of the respective provider and might be stored there. The provider or its server may be located outside the country (e.g. in the United States).

The plugins are standalone extensions by social network providers. For this reason, we are unable to influence the scope of data collected and stored by them.

Purpose and scope of the collection, the continued processing and usage of data by the social network as well as your respective rights and setting options to protect your privacy can be found by consulting the respective social network's data protection notices.

In case you do not wish social network providers to receive and, if applicable, store or use data, you should not use the respective plugins.

6.1 Social Plugins with Two Click Solution

By using the so-called two click solution we protect your visit to our web pages from being logged and processed by social network providers by default. When using a page of our internet presence which contains such plugins, these are initially deactivated. Only when you click on the respective button, the plugins are activated.

6.4 Linkedin

LinkedIn is provided by LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA (“LinkedIn”). You will find an overview of the plugins from LinkedIn and their appearance here: https://developer.linkedin.com/plugins; you will find information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy.

6.5 E-Mail to a friend

Your e-mails distributed will only be saved until the sending process is completed and then deleted.

6.6 Share Button

Only when you actively click on the share button data will be sent to the operators of the social media channels. No data is sent to the operators of the social media channels beforehand - not even in an anonymous form.

6.7 Abonnement/Update function

Within the scope of our Online Offers you can sign up to be notified of updates for special content. After you have explicitly given us your consent by clicking, you will receive the information to your email given during registration process. In case you deregister yourself, you will not longer receive e-mails.

For details to sign up for Newsletter please find information to respective offer listed below.


7. Usage of our mobile applications

In addition to our Online Offers, we offer mobile applications ("Apps"), which you can download to your mobile device. Beyond the data collected on websites, we collect additional personal data through our apps that specifically result from the usage of a mobile device. This is subject to your prior consent.

If our apps collect or process personal data deviating from this Data Protection Notice, please refer to the respective offers listed below.

7.1 Processing of the advertising identifier / advertising ID

For advertising purposes, we use, given your consent, the so-called "advertising identifier" (IDFA) for iOS devices and the so-called advertising ID for Android devices. These are not permanent identification numbers for a certain terminal device provided by iOS or Android. The data collected is not brought together with other device-related information. We use identification numbers to provide you with personalized advertisements and to analyze your usage. When you activate (for iOS devices) the option "no ad tracking" in the device settings under "Privacy" - "Advertisements" or (for Android devices) activate "deactivate interest-based advertisements" in the Google settings under "Advertisements", we can only perform the following measures: Measuring your interaction with banners by counting the number of displays of a banner without clicks ("frequency capping"), click rate, assessment of unique usage ("unique user") and security measures, fraud combating and troubleshooting. In the device settings, you are always able to delete your IDFA or advertising ID ("reset ad ID"); a new identification number is generated then which is not combined with data collected earlier. We advise you that you might be unable to use all functions of our app when you restrict the usage of the respective identification number.

7.2 Data processing by App Store operators

We do not collect data, and it is beyond our responsibility, when data, such as username, email address and individual device identifier are transferred to an app store (e.g., Google Play by Google, App Store by Apple, Galaxy Apps Store by Samsung) when downloading the respective application. We are unable to influence this data collection and further processing by the App Store as controller.


8. YouTube/Vimeo

Our Online Offers use the YouTube video platform which is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („YouTube”) and Vimeo which is operated by , Vimeo.com Inc., 330 West 34th Street, 5th Floor, New York, New York 10001, United States. YouTube/Vimeo are platforms which allow the playback of audio and video files.

When you access a respective site of our Online Offers that contains an embedded YouTube-/Vimeo-player, this creates a connection to YouTube/Vimeo so that the video or audio file can be transmitted and played back. In doing so, data is transferred to YouTube/Vimeo as a data controller. We are not responsible for the processing of such data by YouTube.

The video cannot be shown without your consent. We provide videos via above mentioned streaming platforms. For these videos to be shown, you first have to give your consent. If you consent, data will be transferred to the platform, cookies may be used, and their advertising network may be contacted. This may trigger further data processing operations. It cannot be ruled out that data will also be transferred to countries outside the European Economic Area. You can withdraw your consent with immediate and future effect at any time by closing your browser and reloading the website.

Additional information on the scope and purpose of collected data, on further processing and usage of data by YouTube/Vimeo, on your rights and the privacy options available to be chosen by you, can be found in YouTube's/Vimeo’s data protection notice.


9. Communication tools on social media platforms

We use on our social media platform (e.g. X formerly twitter) communication tools to process your messages sent via this social media platform and to offer you support.

When sending a message via our social media platform the message is processed to handle your query (and if necessary additional data, which we receive from the social media provider in connection with this message as your name or files).

In addition we can analyze these data in an aggregated and anonymized form in order to better understand how our social media platform is used.

We will forward the personal data you provide to the Bosch legal entity responsible for the processing of your query (for example, in the event your query refers to a product that is distributed by another Bosch legal entity). The processed personal data is deleted 180 days upon receipt of your message the latest.


10. External links

Our Online Offers may contain links to third party internet pages – by providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our supervision. We do not assume responsibility for the processing of personal data by third parties.


11. Security

Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.


12. User rights

To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.

Right to information and access

You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.

Right to correction and deletion

You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.

This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period.

Withdrawal of consent

In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future subject to such withdrawal.

Right to grievance redressal

For any grievances, concerns or requests related to your personal data, please make use of the Contact section.

If you are unsatisfied with our response or in case of non-response to your grievances, you have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us.


13. Changes to the Data Protection Notice

We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.


14. Contact

To assert your rights and to notify data protection incidents please use the following link.

For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer: DPO.India@in.bosch.com

APP: Digital Service Assistant

Collection, processing and usage of personal data

Processing of your location data

Our offers also include so-called location based services through which we provide you with special offers that are tailored to your respective location. To offer this app function, we collect the last three GPS locations delivered by the mobile device and your IP address when you consent. We do not create a movement profile. You can deactivate this function in the respective app's settings or in the settings of the operating system of your mobile device or pause it temporarily without affecting the basic functionality of the app.

Processing of your photo data

Basically the activation of the photo function is possible for the transmission of photos to our 1st Level-Support by you. To activate the photo function, you must give your consent to the app in the device setting of every device you are using. Please ensure that you do not submit any personal information concerning photo data to our 1st level support using our app.

Furthermore, please see our “Terms of Registration and Use for the services of Bosch Rexroth”.

Processed categories of data

The following categories of data are processed:

  • Communication data (e.g. name, telephone, e-mail, address, IP address
  • Location data (e.g. GPS information, IP address)
  • User master data

Processing purposes and legal basis

We as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Provision of this Online Offer
    (Legal basis: Fulfillment of contractual obligations, consent and voluntary disclosure).
  • Customer support
    (Legal basis: Fulfillment of contractual obligations, consent and voluntary disclosure)
  • Registration
    (Legal Basis: Fulfillment of contractual obligations)
  • Photo use
    (Legal Basis: Consent for the use of photo function from your device)
  • Provision of location based of services for the surroundings search of one or several surrounded traders of our dealer network plant
    (Legal Basis: Consent for the use of location data from your device)
  • Resolving service disruptions as well as for security reasons
    (Legal basis: Fulfillment of our legal obligations within the scope of data security for resolving service disruptions as well as in the protection of our offers).

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

BODAS-Connect

Geolocalization

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Location data (e.g. current position)
  • Contact data (e.g. ip-address)
  • Master data (e.g. name, first name, e-mail-address, phone number)
  • Device Management (e.g. serial number, MAC address, software status and other consumer-specific information)
  • Data Management (e.g. geo position, process data such as speed, pressures, consumption of consumables)

Processing purposes and legal bases

  • Location display to be monitored of mobile machines in work environment
    (legal basis: legitimate use for predicted maintenance based on machine and performance data of fleet management)

Data transfer and storage

„HERE Map“ is operated by HERE Global B.V. of Kennedyplein 222 -226, 5611 ZT Eindhoven, Netherlands (“HERE”). https://www.here.com/. With use of this service you can determine browser-based the actual location of your machineries. It will be transferred exclusively data to HERE to request the maps displayed. The local determination takes place within the browser.

Information regarding privacy at HERE you will find here:

Information on joint controllership

  • All controllers process data of data subjects to assign administrated IOT-end devices from a license point of view, to determine software updates, to inform about the updates after re-login and to perform analysis about the use and behavior of machine fleets.
  • Processing activities and responsibilities are stipulated in individual contracts with partners.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Bosch Rexroth Licensing Center

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Software data (type of software, amount of licenses, activated licenses)
  • Device data (name of device, device ID, type of device)

Processing purposes and legal bases

Provisioning and administration of licenses
(legal basis: fulfillment of contractual obligations)

Data transfer and storage

No personal data will be transferred to unauthorized third parties. We don´t store your data longer than necessary respectively referred to legal retention periods.

Information regarding privacy at HERE you will find here:

Information on joint controllership

  • All controllers process data of data subjects to assign administrated IOT-end devices from a license point of view, to determine software updates, to inform about the updates after re-login and to perform analysis about the use and behavior of machine fleets.
  • Processing activities and responsibilities are stipulated in individual contracts with partners.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Chat

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (IP-address; mandatory fields* e. g.: e-mail-address, name, company, address, phone number)

Processing purposes and legal bases

  • Answering your user requests within the scope of a chat/chatbot
    (legal basis: fulfillment of contractual obligations, consent and voluntary disclosure)
  • Obtaining feedback in terms of your request
    (legal basis: consent, voluntary disclosure)
  • Storage of communication data
    (legal basis: consent, voluntary disclosure)
  • Temporarily processing of IP-Address for automated country routing
    (legal basis: voluntary disclosure, contractual requirement)
  • Analysis of the use of the global communication channels and the resulting opportunities or leads for DC or the partner organization
    (legal basis: contractual obligation, voluntary disclosure)
  • Usage of an artificial intelligence (Large Language Model/Transformer Model) to anonymize chat histories
    (legal basis: voluntary disclosure, contractual and legal obligations)

Data transfer and storage

  • During the usage of the chat, the chat history is stored. After the chat is finished, the data will be deleted promptly. In the case of a support or service request resulting from the chat history, the chat history will be stored in a customer data base for the purpose of fulfillment of contractual obligations insofar the request can be assigned to a person.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Contact Form

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Contact data (mandatory fields* e.g.: e-mail-address, name, telephone, address, country, request) and other non-mandatory information

Processing purposes and legal bases

  • Provision of information
    (legal basis: consent, voluntary disclosure)
  • Provisioning of downloads
    (legal basis: consent, voluntary disclosure)
  • Analysis of the use of the global communication channels and the resulting opportunities or leads for DC or the partner organization
    (legal basis: consent, voluntary disclosure, contractual obligation)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Contact Locator

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Location data (e.g. current position, postal code)

Processing purposes and legal bases

• Bosch Rexroth and CE Partner Area Search
(legal basis: consent)

Data transfer and storage

  • Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). By using this service you can –based on your browser- transfer your real location or choose manually any location in offered selection menue. Your data will be transferred only to Google, if your browser basically permits this, you confirm a note of your browser where necessary or you use button „show address list“ in selection menue. If you don´t want that Google Maps receives your data and if so stores or continues to use, you shouldn´t use this service. You can find an overview of API-requirements here
  • Here you can find more information about privacy at Google

Information for sharing of location data:

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

CTRLX AUTOMATION

Device Management

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Contact data (e.g. ip-address)
  • Master data (e.g. name, first name, e-mail-address, phone number)
  • Device Management (e.g. serial number, MAC address, ip-address, software status and other customer-specific information)
  • Software data (type of software, amount of licenses, activated licenses)
  • Device data (name of device, device ID, type of device)

Processing purposes and legal bases

  • Securing system access of end devices
    (legal basis: fulfillment of contractual obligations and to ensure the functionality of applications, which is contractually agreed with the customer from our OEM´s)
  • Provisioning and administration of licenses
    (legal basis: fulfillment of contractual obligations)

Data transfer

  • Information on joint controllership.
  • All controllers process data of data subjects to ensure system access to specific customer assigned end devices and software updates.

Processing activities:

  • Perform IoT-Services

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

CUSTOMER RELATIONSHIP MANAGEMENT

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e.g. name, e-mail, telephone, address, contact person ID)

Processing purposes and legal bases

  • Global handling of pre-sales phases for initiation and increase of business relationships
    (legal basis: fulfillment of contractual obligations, voluntary disclosure)
  • Global customer administration, address management
    (legal basis: fulfillment of contractual obligations)
  • Global order handling and tracking
    (legal basis: fulfillment of contractual obligations)
  • Global After Sales Service
    (legal basis: fulfillment of contractual obligations)
  • Global customer support (ticketing)
    (legal basis: fulfillment of contractual obligations)

Data transfer

  • Information on joint controllership
  • All controller process data of data subjects collected on fairs/trade shows or other sources as social media channels, web forms and online events. All controllers share the data to generate leads/opportunities and to enable collaborating business strategies and KPIs.

Processing activities:

  • Global Customer Relationship Management
  • Anonymized analytics of communication services based on our Online Customer Support

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

CytroConnect

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data: name, e-mail, telephone, address, user-ID

Processing purposes and legal bases

  • Customer support
    (legal basis: fulfillment of contractual obligations)
  • Registration
    (legal basis: contract)

Data transfer and storage

  • No personal data will be transferred to unauthorized third parties.
  • Your request, for which your own e-mail system is used if necessary, will be passed to the right contact within the Bosch Rexroth organization.
  • We don´t store your data longer than necessary respectively referred to legal retention periods.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

EasyConfig

Collection, processing and use of personal data

Processed data categories

  • Communication data (e.g. name, e-mail, telephone, company name…)

Processing purposes and legal bases

  • The Processing is required for the customer-specific development of the BSW (basic software) for the Bosch Rexroth control units.
    (Legal basis: performance of a contract)

Data transfer and storage

  • No personal data will be passed on to unauthorized third parties.
  • Communication data used for the support requests will be regularly deleted every 3 months by Bosch Rexroth GmbH in Germany.
  • We do not store your data longer than necessary or in accordance with statutory retention periods.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Event Management

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e. g. name, address, telephone, e-mail, position, voluntary: photos, course of studies, target of studies, graduate school program, proficiency)
  • Contract master data: (e. g. registration, check participant status, catering (intolerances/food preferences, hotel bookings, product presences, URL for own download area, event participation)
  • Browser information (e. g. browser type, browser version, operating system, screen resolution, flash version, user agent)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Chat function
    (legal basis: consent, voluntary disclosure)
  • Question function
    Based on your registration data, we are providing you the possibility to send an e-mail instead of using the chat openly. Usually, you will receive an answer during the event, in rare cases you will receive an answer after the event.
    (legal basis: fulfillment of contractual obligations)
  • Photo box
    (legal basis: consent, voluntary disclosure)
  • Anonymous feedback
    (legal basis: consent, voluntary disclosure)
  • Intolerances/food preferences in case of caterings
    (legal basis: consent)
  • Global handling of pre-sales phases for initiation of business relationships
    (legal basis: consent, voluntary disclosure)
  • Global customer administration, address management (event management)
    (legal basis: fulfillment of contractual obligations, consent)
  • Global handling of marketing activities (invitations)
    (legal basis: consent)
  • Global internal cross-divisional data exchange
    (legal basis: voluntary disclosure, consent, contract)
  • Determination of key figures
    (legal basis: publicly available information)
  • You may receive a one-time thank you e-mail from us after the event including your requested documents
    (legal basis: fulfillment of contractual obligations, consent, voluntary disclosure)
  • Participant selection
    (legal basis: contract, consent, voluntary disclosure)

Data transfer and storage

We don´t store your data longer than necessary respectively referred to legal retention periods, except in cases in which your data will be stored in a customer data base for fulfillment of contractual obligations, based on a support and service request assigned to a specific person.

Invoice receipts (catering) will be deleted after the legal retention period has been reached.

Link to Google Maps within invitation mail

We don’t process any personal data. Your data will be transferred only to Google, if your browser basically permits this, you confirm a note of your browser where necessary or you use button „show address list“ in selection menue. If you don´t want that Google Maps receives your data and if so stores or continues to use, you shouldn´t use this service. Here you can find more information about privacy at Google.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

ExpoCat

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Contact data (registration - e. g. first name, surname, e-mail, user name)
  • User master data (registration)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Provision of Online Offers
    (legal basis: fulfillment of contractual obligations)
  • Registration
    (legal basis: fulfillment of contractual obligations)
  • To identify faults and for safety reasons
    (legal basis: fulfillment of our legal obligations in the area data security and justified interest in the elimination of malfunctions and the security of our offers)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

First Level Support

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e.g. name, e-mail, telephone, address)

Processing purposes and legal bases

  • Customer support
    (legal basis: fulfillment of contractual obligations)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Bosch Rexroth Academy (Learn Management System)

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e.g. name, e-mail, IP-address)
  • User master data (registration)
  • History of training

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your
personal data for the following processing purposes:

  • Provision of this Online Offer (for content requiring registration)
    (legal basis: fulfillment of contractual obligations)
  • Recording of history of training longer than period of fulfillment of contractual obligation (customer´s wish)
    (legal basis: consent)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

MTpro-Online-Designer

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e. g. company, name, address, telephone number, e-mail-address, country)
  • Master data on a voluntary base, e.g. customer number

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:

  • Global customer administration, address management
    (legal basis: fulfillment of contractual obligations or pre-contractual measures and foster business relationships)
  • Provision and administration of created Layouts
    (legal basis: pre-contractual measures, contractual obligations)
  • Sharing of your project files with registered users as authorized by you.
    (legal basis: voluntary disclosure, consent)
  • Assignment and transfer of requests towards CE Partner
    (legal basis: consent, contract, voluntary disclosure)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Newsletter

Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in-option, which means that we will only send you a newsletter via email, mobile messenger, SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link, which is sent in the respective newsletter mail, or in the administrative settings of the Online Offer. Alternatively, please contact us via the contact details provided in the Contact section.

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Contact data (mandatory fields* e.g.: name, company, e-mail address, department, function, address, country) and other non-mandatory fields
  • Tracking-/profiling data (e. g. e-mails: has been sent a marketing mail + if mail server + received the mail + timestamp, has opened a mail + timestamp, has clicked a mail + timestamp; websites: the page view + timestamp, the form submission + fields submitted + timestamp)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purpose:

  • Product-marketing and optimization of our services
    (legal basis: consent)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Press Portal

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • contact data public sources: media name, name, e-mail, address, telephone
  • personally received contact data: company (department), name, e-mail, address, telephone
  • press releases: company, name
  • success stories: company, name, photo
  • magazine: company, name, address, e-mail

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Provisioning of information
    (legal basis: fulfillment of contractual obligations, consent, voluntary disclosure)
  • Public Relation und Promotion
    (legal basis: consent)
  • Advertising
    (legal basis: consent)

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Supplier Relationship Management

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e. g. name, e-mail, telephone, user-ID)
  • User master data (e. g. purchaser group, registration)

Processing purposes and legal bases

We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:

  • Global handling of pre-sales phases for initiation, supervision and control of business relationships
    (legal basis: consent, voluntary disclosure, contractual obligation)
  • Global supplier administration, address management
    (legal basis: consent, voluntary disclosure, contractual obligation)
  • Global order handling and -tracking
    (legal basis: fulfillment of contractual obligations)

Data transfer and storage

Your recorded data will be processed within Bosch Rexroth organization. We don´t store your data longer than necessary respectively referred to legal retention periods.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Surveys

Collection, processing and usage of personal data

Surveys and the evaluation of the results take place primarily anonymously. At the beginning of the survey we indicate the way of data collection and processing.

We collect, process and use your personal data only when there is a statutory legal basis to do so, in accordance with data protection law and competition law regulations or if you have given your consent at the beginning of the survey or within the questionnaire.

We offer two kinds of surveys

Relational survey

  • Product- and customer surveys e.g. via e-mail, SMS, link/QR-code or an offline app to a pre-selected target group (e.g. customers world-wide, customers of a specific region, customers with interests in specific products)
  • Restricted time period (e.g. a survey link is available for 30 days, after two weeks you will get a reminder)

Transactional survey

  • Touchpoint-surveys (e.g. in terms of feedback to websites via feedback button, directly after service activities, chat enquiries, QR-code)
  • The survey can last for an undefined time to keep an eye on the customer opinion continuously

Processed data categories

If the survey doesn´t take place anonymously, following data categories will be processed

  • Communication data (e.g. answer-ID, name, e-mail, telephone, address, language, industry)
  • Metadata (e.g. survey started, survey finished, response rate)
  • Geo data (e.g. IP-address, if you take part via a GPS-compatible end device)
  • Contract master data (e.g. contractual relationship, product- and contract interest)
  • Customer history
  • Technical information (e.g. kind of browser, version of browser, operation system, end device, screen resolution, Flash version, Java support, user agent)

Processing purposes and legal basis

  • We process your data to improve our business relationship, increase the response rate and to improve future surveys.
    (legal basis: consent)
  • Global handling of pre-sales phases for initiation and increase of business relationships
    (legal basis: consent, voluntary disclosure, contract)
  • Provision of information
    (legal basis: consent, voluntary disclosure, legal and contractual obligation towards correct handling and purposeful answer of your concern by forwarding it to an opportune contact Bosch Rexroth internally across legal entities)
  • Global internal data exchange between legal entities of Bosch Rexroth
    (legal basis: consent, voluntary disclosure, contractual obligation)
  • Evaluation of Key Performance Indicators
    (legal basis: consent, voluntary disclosure)

Data transfer and storage

No personal data will be transferred to unauthorized third parties.

Your recorded data will be processed within Bosch Rexroth organization. We store your data only as long as it is necessary for performing our survey and corresponding services, if applicable your data will be connected with your customer account. We don´t store your data longer than necessary respectively referred to legal retention periods

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024

Weld Spot Analytics

Collection, processing and use of personal data

Processed data categories

Following data categories are processed:

  • Communication data (e.g. name, e-mail, telephone, User-Id)

Processing purposes and legal bases

Customer support and display Weld Spot Analytics Dashboards including possibly sending of information to your systems
(legal basis: fulfillment of contractual obligations)

Data transfer and storage

No personal data will be transferred to unauthorized third parties.

Your e-mail-address and your phone number if available will be used to provide current information about your via Weld Spot Analytics supervised systems, including the delivery of Logins to our Weld Spot Analytics System. Your data are recorded by one from your company authorized administrator (Standard-User) or are entered by us in order from your company (Admin User). Both user types will be informed via mail in the user creation process and are able to contradict against data processing. We do not store your data longer than necessary or in accordance with statutory retention periods.

Refer to the above-mentioned general data protection notice for the remaining information.

Effective date: Nov 22, 2024